Terms and conditions
The STONEGATE company offers the sale of leather goods and fashion accessories on the internet under the Badinage brand.
These general conditions of sale are concluded between, on the one hand, the Company STONEGATE, SAS with capital of €200,000 whose head office is located at 1 chemin de l'Arbalétière, registered in the Lyon Trade and Companies Register under the name RCS number 979 043 551, hereinafter referred to as “the seller” and on the other hand, any natural or legal person consulting or wishing to make a purchase via the site www.maison-badinage.com hereinafter referred to as “the buyer ".
Object :
These General Conditions of Sale aim to define the contractual relations between STONEGATE and the buyer and the conditions applicable to any purchase made through the STONEGATE merchant site, named www.maison-badinage.com . The following General Conditions of Sale have been established in order to inform potential consumers of the conditions and modalities under which purchases, sales and delivery of all products offered by the company on its website take place. These General Conditions of Sale also determine the rights and obligations that sellers and consumers must respect so that transactions take place in the best possible conditions.
Any order placed on the website www.maison-badinage.com therefore implies that the buyer acknowledges having read the General Conditions of Sale and that he has accepted them.
These conditions of sale will prevail over any other general or specific conditions not expressly approved by the seller.
The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of electronic validation of the order by the buyer, on the date of receipt by STONEGATE of the order printed from the site and any supporting documents.
Placing an order on the site www.maison-badinage.com constitutes prior and unreserved acceptance of these general conditions by the customer. In particular, the customer noted that acceptance of these General Conditions of Sale does not require a handwritten signature from the customer or the STONEGATE company. The General Conditions of Sale can be printed by the customer and consulted on the site.
- Products
The products are those which appear in the catalog published on the maison-badinage.com website.
Each product is accompanied by non-contractual descriptions and photographs. The photographs and descriptions of the products in the catalog are as faithful as possible to reality but can in no way ensure perfect similarity with the product offered, particularly with regard to the colors. As a result, STONEGATE cannot be held responsible in the event of an error or omission in any of the texts, photographs or graphics relating to the product nor in the event of modification of the characteristics of the product by the supplier.
- The costs
The prices of our products are indicated in euros including VAT (All Taxes Included), i.e. with French VAT (Value Added Tax) + other possible additional or related taxes, excluding shipping and delivery costs. of the order for orders to be delivered in Metropolitan France.
Promotional codes cannot be combined and are deactivated during current sales and offers. The duration of their validity is determined and will be indicated to you.
For all products shipped outside the European Community and Overseas Territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties and/or other local taxes or import duties or state taxes will then be requested by its local administrative bodies. These rights and sums do not fall within the jurisdiction of the STONEGATE Company. They will be the responsibility of the buyer and are his entire responsibility, both in terms of declarations and payments to the competent authorities and/or organizations in different countries.
The products remain the property of the STONEGATE Company until full payment of the price.
The STONEGATE Company does not have the primary aim of selling to professionals although the latter can completely and freely benefit from the same advantages offered on the site.
Any specific request from a professional, works council or other organizations can be processed as soon as a first electronic or telephone contact takes place.
The STONEGATE Company reserves the right not to ship an order that may be subject to fraud or suspected fraud of any kind, whether for an individual or a professional.
The STONEGATE Company cannot be held responsible for any attempted fraud on a third person but undertakes to provide the competent authorities and/or courts with any information it may have in its possession to combat fraud.
The reduction percentages displayed on the site www.maison-badinage.fr by the STONEGATE Company apply to the previously offered price of the products. A recommended price and a discounted selling price or discounted selling price during sales periods will then be mentioned.
For any questions relating to the price of our products, there is an email address: hello@maison-badinage.com
- Orders
The buyer acknowledges having the legal capacity to place an order and being over 18 years old.
The buyer who wishes to purchase a product must:
- Complete the identification form on which you will indicate all the requested contact details.
- Complete the online order form giving all the references of the products or services chosen. To do this, he selects the desired products and the desired delivery method on the site.
- Validate your order after checking it.
- Make payment under the conditions provided for in paragraph 6 below and in particular provide the seller with any supporting document that may accompany the payment.
- Confirm your order and payment.
Electronic confirmation of the order entails, for the buyer, acceptance of these General Conditions of Sale, recognition of having perfect knowledge of them and the waiver of taking advantage of their own conditions of purchase or other conditions. His commitment is then considered to be firm and definitive.
All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will constitute signature and acceptance by the buyer of the operations carried out.
The seller will communicate by email confirmation of the registered order.
If payment is made by credit card, the seller will be engaged as soon as the Shopify Payments payment platform has authorized the payment. The payment authorization date is the date the order is taken into account.
In the event that the Shopify Payments payment platform does not authorize payment by credit card, the latter will cancel itself and the seller's commitments will prove non-existent.
The customer can track their order on the site by clicking on “My Account”.
- Payment terms
Payment for the products and shipping costs linked to the order are due in full upon ordering to validate its acceptance by the customer.
Payment is expressed in euros only and all taxes included (TTC).
At the buyer's request, he will be sent a paper or digital invoice specifically highlighting the VAT to be paid.
For orders outside France, the prices displayed are offered without French VAT, you will have to pay the VAT relating to your country of your own accord if it is not automatically requested from you by the customs services of your country.
The STONEGATE Company cannot be held responsible for non-payment of this tax or any tax relating to a shipment outside France between its customers and the customs services of their countries.
The customer can make payments:
- By credit card (Visa, Mastercard)
- By Paypal
- By Apple Pay
Payments are made through the secure payment system Shopify Payments which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport. data on the network.
The buyer's bank details and IP addresses are then not known to the seller. Only customer banks and the Shopify Payments Secure Company have access rights.
The data recorded by the payment system of the STONEGATE Company's bank constitute the one and only proof of financial transactions carried out by the means of payment used.
The customer's account can be debited up to four days after completing the banking transaction on your system. The STONEGATE Company cannot be held responsible in the event of a bank debit exceeding this four-day period.
In order to secure the purchase, we may ask you for a photocopy of your identity card by email and proof of address.
Payment for an order may become unpaid at any time up to 120 days from the date the order is placed. Therefore, the STONEGATE Company reserves the right, at its sole discretion, not to ship a package whose payment, IP address or delivery address could appear doubtful or dangerous for its own account or that of 'a third person.
The STONEGATE Company will then have no compensation or compensation of any kind to pay since the safety of its own customers, suppliers and service providers is at stake.
- Deliveries
The items are deliverable in mainland France. For any other delivery requests, please contact us at hello@maison-badinage.com
5.1 Delivery times and availability
The delivery times indicated on the site are given as an indication for products in stock. They are expressed from the shipment of the product. The delivery time is 5 working days on average during non-promotional periods and 10 working days during promotional periods.
The offers offered on the site are only valid while stocks last.
In the event of total or partial unavailability of the product after placing the order, the customer will be informed by email of the delivery of a partial order or of the cancellation of his order.
In application of the provisions of articles L216-2 and L-216-3 of the Consumer Code, in the event of unavailability of the product or service, the customer then has the option of being reimbursed for the price of the product or service. within 14 days of his request.
5.2 Delivery options
When preparing their order, the customer benefits from the standard delivery option: the order is most often delivered within 3 working days from the moment it was shipped.
5.3 Delivery rates
The delivery rate of the products depends on the weight and amount of the order. The delivery price is automatically displayed on the site when the customer places their order and before it is validated by them.
It is specified that the price of delivery outside France does not include any customs fees and taxes which remain the responsibility of the customer, who must pay them to the delivery company or to customs if applicable.
5.4 Transportation
The risks are borne by the purchaser from the moment the products have left the premises of the seller or its carrier as well as when the customer returns his product to the seller.
The seller ensures that the products are suitably protected for transport. If, despite this, products in the order were damaged during transport, the buyer may either refuse delivery of the damaged products or make handwritten reservations, dated and signed on the transport slip or with the post office depending on the method. transport used.
He must also contact STONEGATE, within 24 hours, following the return request procedure on the site accessible from “Your account” then “View my previous orders” then “Order details” indicating the product concerned and the reason. of the return request. After verification, the seller will communicate to the buyer a return number and the procedure to follow by email.
The product must be returned by the customer in its original packaging, intact and sealed. A photocopy of the invoice must be attached to the product and the return number marked on the transport packaging.
The seller will deliver the replacement product at his own expense within the limits of available stocks after returning the damaged product. The cost of returning the damaged product will be reimbursed to the customer upon proof of payment.
The seller will not accept returned products if a return number has not been communicated to the buyer.
- Claims
For any information, complaint or question relating to Badinage articles or these General Conditions of Sale, the customer can contact the competent services at the following email address: hello@maison-badinage.com
- Returns
Products purchased online on maison-badinage.com, unused and in their original packaging, can be returned for a refund within fourteen (14) days from the delivery date, without having to justify reasons, nor to pay penalties.
Once this period has expired, you no longer have this right of withdrawal. When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
Items returned incomplete, damaged, soiled or in any other condition which would reasonably suggest that they have been used or worn will not be refunded or exchanged and will be returned to you.
To ensure proper management of returns, we invite you to notify our customer service of your return in advance by email.
The product return procedure is as follows:
Contact our customer service by email at hello@maison-badinage.com with your order or invoice number.
The products must be in their original box, pack them, clearly identify the return package with the Return Number by affixing it to the outside of the package;
Print the colissimo ticket that we provide you and drop off the package at the post office closest to you.
We cannot accept "COD" (- Collect on delivery -) deliveries, i.e. deliveries paid for by the recipient upon receipt).
Returns will be refunded to you using the payment method you used, once they have reached our distribution center.
Allow fourteen (14) days from receipt of your return for the refund to appear on your statement. To receive another item to replace your returned item, please contact us by email. For any other questions, send us an email to: hello@maison-badinage.com
- Responsibility
If for any reason, one of these General Conditions of Sale were to be declared inapplicable, this inapplicability would not affect the application of the other provisions of the general conditions; that deemed inapplicable being then replaced by the closest possible provision.
The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.
The seller's liability is limited to the amount of the purchase made by the buyer. The seller cannot be held responsible in the event of stock shortages or late delivery from its suppliers.
Under no circumstances can STONEGATE be held responsible for any damage whatsoever, direct or indirect, caused to the user or a third party, resulting in particular from malfunction, failure, loss of profit, loss of data , loss of profits, operating loss, loss of software, damage or loss of equipment by the user or a third party.
The seller does not cover compensation for direct and indirect, material or immaterial damage which could result from the damage described exhaustively above. The seller does not cover the costs of recovery, reproduction or repair of such losses or damage.
The seller cannot be held responsible for possible input errors by the customer when ordering and resulting in delivery errors or delays.
- Intellectual property
All elements of the site www.maison-badinage.com are and remain the intellectual and exclusive property of STONEGATE.
No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site www.maison-badinage.fr, software, visual or sound.
Any simple or hypertext link is strictly prohibited without the express written consent of STONEGATE.
STONEGATE cannot be held responsible in the event that the content of the sites to which a reference is offered with hypertext links does not comply with the legal and regulatory provisions in force.
- For any information
Any request can be sent by email to:
Or by simple letter to:
STONEGATE
1 chemin de l’Arbalétière,
69370 Saint Didier au Mont d'Or